Your Privacy at xbajie

📄 Full Privacy Policy

Complete legal terms governing personal data processing at xbajie

1 Data Controller

1.1 For the purposes of applicable data protection law, xbajie acts as the data controller in respect of the personal data of its registered users. This means xbajie determines the purposes for which, and the means by which, your personal data is processed.

1.2 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our data protection team at [email protected]. We aim to respond to all data-related enquiries within 5 business days.

2 Information We Collect

2.1 Registration Data. When you create an xbajie account, we collect your full legal name, date of birth, mobile phone number, email address, and the city or region of residence (e.g., Dhaka, Chittagong, Sylhet). This information is required to create and manage your account, verify your identity, and comply with responsible gaming obligations including the enforcement of our 21+ age restriction.

2.2 Identity Verification Documents. To comply with anti-money laundering (AML) requirements and to verify that you are aged 21 or above, xbajie may request copies of government-issued identity documents including your National Identity Card (NID), passport, or driving licence. We may also request proof of your payment method ownership (e.g., a screenshot of your bKash or Nagad account in your name).

2.3 Financial Data. xbajie records deposit amounts, withdrawal amounts, transaction timestamps, and the payment methods used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank). We do not store full card numbers or mobile banking PINs. Payment processing is handled by certified payment partners, and only tokenised transaction references are retained by xbajie.

2.4 Gaming and Betting Activity. We record the games you play, bets you place, stakes, results, bonus usage, and session durations. This data is used to manage your account, settle bets accurately, calculate bonus eligibility, detect fraudulent activity, and support responsible gaming monitoring.

2.5 Technical and Device Data. When you access xbajie via a web browser or mobile device, we automatically collect certain technical data including your IP address, device type and model, operating system, browser type and version, screen resolution, referring URL, and pages visited within our platform. This data is used for platform optimisation, fraud detection, and security monitoring.

2.6 Communications Data. If you contact our customer support team via email, live chat, or any other channel, we retain records of that correspondence, including the content of messages, timestamps, and any attachments provided. This helps us to resolve disputes, improve our support service, and maintain an audit trail of user interactions.

2.7 Cookies and Tracking Technologies. xbajie uses cookies and similar tracking technologies to operate and improve the platform. Please refer to Section 7 of this policy for full details on cookie usage and your options for managing cookie preferences.

3 How We Use Your Information

xbajie processes your personal data for the following specific purposes:

• Account creation and management: To register your account, maintain your profile, and provide you with access to xbajie's full range of services including cricket betting, live casino, slots, rummy, and crash games.
• Identity verification and age confirmation: To verify that you are aged 21 or above and to confirm the accuracy of the personal information provided at registration.
• Payment processing: To process deposits and withdrawals in Bangladeshi Taka (BDT) via your chosen payment method, and to maintain accurate financial records of all transactions on your account.
• Bonus and promotion administration: To determine your eligibility for promotions, calculate wagering requirement progress, and credit applicable bonuses to your account.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other forms of abuse on the platform.
• Responsible gaming: To monitor betting patterns for signs of problem gambling and to enforce deposit limits, loss limits, cooling-off periods, and self-exclusion decisions made by users or by xbajie in accordance with our Responsible Gaming Policy.
• Customer support: To respond to your enquiries, process complaints, and maintain records of support interactions.
• Platform improvement: To analyse user behaviour data (in aggregated, anonymised form) to improve the design, performance, and content of the xbajie platform.
• Legal compliance: To meet obligations under applicable law, including record-keeping requirements, responses to lawful requests from authorities, and enforcement of our Terms & Conditions.

4 Legal Basis for Processing

4.1 Contract performance. The majority of xbajie's data processing is necessary for the performance of the contract between you and xbajie — i.e., providing you with the platform services you have registered to use. Without processing your registration data, financial data, and gaming activity data, we cannot fulfil our contractual obligations to you.

4.2 Legal obligation. Certain processing activities — in particular identity verification, AML record-keeping, and the retention of financial transaction records — are required by applicable law and regulatory frameworks. xbajie must comply with these obligations regardless of user consent.

4.3 Legitimate interests. xbajie processes technical and device data, fraud detection signals, and aggregated usage analytics on the basis of its legitimate interest in maintaining a secure, fair, and well-functioning platform for all users.

4.4 Consent. Where xbajie sends you direct marketing communications (such as promotional emails about new bonuses or seasonal offers), we do so on the basis of your consent, which you may withdraw at any time by contacting [email protected].

5 Sharing Your Information

5.1 xbajie does not sell your personal data. We share your information with third parties only in the following limited circumstances:

• Payment processors: We share transaction data with our payment partners (including bKash, Nagad, Rocket, Upay, and card processing networks) solely for the purpose of processing your deposits and withdrawals.
• Game providers: When you play a game powered by a third-party provider such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, or Ezugi, limited technical data (such as a session token and stake amount) is shared with that provider to facilitate gameplay. Game providers are contractually prohibited from using this data for any purpose other than delivering the game session.
• Identity verification services: We may use trusted third-party identity verification partners to assist in confirming the authenticity of the documents you submit. These partners process your data under strict confidentiality agreements.
• Legal and regulatory authorities: xbajie may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or in response to a valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of xbajie's assets, user data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.

5.2 All third parties with whom xbajie shares personal data are required to process that data only for the specified purpose and in accordance with applicable data protection standards. xbajie does not permit third parties to use your personal data for their own independent marketing or commercial purposes.

6 Data Retention

6.1 xbajie retains your personal data for as long as your account remains active and for a period of up to 5 years following permanent account closure. This retention period is necessary to comply with legal record-keeping obligations, resolve any outstanding disputes, and maintain audit records in line with applicable anti-money laundering requirements.

6.2 Communications records (including customer support correspondence) are retained for up to 3 years from the date of the interaction. Technical and device log data is retained for up to 12 months and is then automatically purged from our systems.

6.3 At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data (which cannot be used to identify any individual) may be retained indefinitely for statistical and analytical purposes.

7 Cookies and Tracking Technologies

7.1 xbajie uses cookies — small text files stored on your device — to operate and improve the platform. The following categories of cookies are used by xbajie:

8 Data Security

8.1 xbajie implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to personal data on a strict need-to-know basis, and regular penetration testing and security audits conducted by independent third parties.

8.2 Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, xbajie will notify affected users and relevant authorities in accordance with applicable legal requirements and without undue delay.

8.3 You also play an important role in keeping your data safe. Please use a strong, unique password for your xbajie account, do not share your login credentials with anyone, and contact us immediately at [email protected] if you suspect unauthorised access to your account.

9 Children and Minors

9.1 xbajie is strictly an adults-only platform. Our services are intended exclusively for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe that a minor has registered with xbajie or provided personal data to us, please contact us immediately at [email protected] so that we can take appropriate action, including account closure and secure deletion of the minor's data.

10 Third-Party Links and Services

10.1 The xbajie platform may contain references to third-party services, game providers, or payment partners. This Privacy Policy applies solely to data processed by xbajie. We are not responsible for the privacy practices of third-party services, and we encourage you to review their own privacy policies before providing any personal information to those services.

11 Changes to This Privacy Policy

11.1 xbajie reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. The most current version will always be published at xbajie.bio/privacy-policy with an updated "Last Updated" date.

11.2 Where changes are material — for example, a significant new use of your personal data — xbajie will notify registered users via the email address on file before the changes take effect. Your continued use of xbajie following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

12 Contact and Complaints

12.1 If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a complaint about how xbajie has handled your personal data, please contact our data protection team at [email protected]. We treat all privacy-related complaints seriously and will respond within 5 business days.

12.2 If you are not satisfied with our response to your complaint, you may have the right to lodge a complaint with a relevant data protection authority in your jurisdiction.